Frequently asked questions
What if I need my water meter turned off?
Call us to turn off your meter for plumbing work or for winterization. Call us when you are ready to have us turn the meter back on. You can reach us 24 hours a day, 7 days a week, during business hours (7:00 a.m. – 3:00 p.m.) at 541-593-4197 or after hours at 541-419-6469.
What if I have a sewer backup?
Call us first if you suspect that the sewer backup may be in the sewer line further than inside the home. You can reach us 24 hours a day, 7 days a week, during business hours (7:00 a.m. – 3:00 p.m.) at 541-593-4197 or after hours at 541-419-6469.
What is Online Bill Payment?
Online Bill Payment allows you the convenience of paying your utility bill online without the hassle of envelopes, checks, and stamps. All payments are secure and encrypted for your protection.
Is Online Bill Payment secure?
There are several methods used to ensure that your account information is secure:
- Sign-in ID and Password:
Your username and password are unique identifiers that only you know. As long as your username and password isn’t shared with anyone, no one can sign in as you. - SSL:
We use SSL (secure sockets layer), which ensures that your connection and information are secure from outside inspection. - Encryption:
We use 40-bit or 128-bit encryption (whichever your browser supports) to make your information unreadable as it passes over the Internet.
Are credit cards accepted for payment?
Yes, credit cards are accepted as payment. Simply choose this payment method when paying your bill online.
Are checks accepted for payment?
Yes, checks are accepted as payment. Mail checks with the remittance slip portion of your statement to PO Box 3699, Sunriver OR 97707.
Can I pay by Auto Pay?
Yes, please see instructions on Payment Options page to set up an account.
What if I’ve received a disconnection notice or have been disconnected?
Please contact a customer service representative. Our contact information can be found on the Contact Us page.
Whom do I contact if I have questions about my statement?
Please contact a customer service representative. Our contact information can be found on the Contact Us page.
How do I update my email address or other personal information?
Your Online Bill Payment account information can be updated online by clicking on Online Bill Pay signing in to your account, and making updates in your User Profile. You can also contact a customer service representative in our office to make changes to your contact information or statement delivery. Our contact information can be found on the Contact Us page.
Am I required to have my backflow prevention assembly tested annually?
Yes, the State of Oregon requires that customers are responsible for annual testing and repair of their backflow prevention assembly. Sunriver Water has a program to assist customers with the annual testing requirements. In order to opt in or out of our program, please submit the Backflow Testing Form.
How can I help prevent sewer clogs?
Avoid pouring grease down your kitchen drain and do not flush items other than toilet paper. For more tips, please see our printable Prevent Sewer Clogs page.